Let's work out what's wrong, one question at a time.
No jargon and no guesswork about your equipment. You answer simple questions, we suggest safe things to try, and at the end you get a summary you can send to your internet provider.
Start troubleshootingSafety first — please read
Never open, unscrew or repair electrical equipment. If you see damaged cables, sparks, smell burning or the router feels very hot, stop right away and contact your internet provider or a qualified technician.
- • Only unplug at the wall if the socket is safe and dry to reach.
- • Do not use water, tools or tape on any equipment.
- • Keep children and pets away from loose cables.
How this works
- We never scan your network or read anything from your device.
- We never claim certainty — we tell you the most likely cause and the safest next step.
- Only your current session is saved on this device, and you can clear it any time.
- Everything works offline once the page has loaded.